We hope that you will be happy with any service type purchased or printed order once received.

In the event something is not right with your order or service, 

Please contact us at: edge-digital_printworks-uk@outlook.com

Or, by using the contact us option on this website.

Please provide a description of the issue, and where possible a photo of the problem in order to help us assist you as efficiently as possible.

Physical orders - If for any reason you are unhappy with your order, to enable us to provide you with the best possible aftersale care and resolution to any issue please notify us as soon as possible and within a maximum of 14 calandar days from your order being delivered to your requested address.

In the first instance, where possible we will offer a full replacement of the order with the problem corrected as soon as possible if there is any error or quality issue on our part.

If you are unsatisfied with a replacement as resolution to the problem, or if in the unlikely event for any reason we are unable to correct the issue for you, we may offer a full refund this will include any additional delivery cost paid during the initial order (if applicable)

If you do notice an error in your design/artwork after submission please email us as soon as possible to let us know and we'll confirm if we can update the file before print - please note we can not accept an updated file after print/dispatch has been completed. 

We will not offer a free replacement in the event that you have sent in a design with incorrect information, wrong event date, or any other design or typing error on which is not due to an error made by us, please ensure you are 100% happy with your design before submission, however we may offer a discretionary reduced cost reprint in goodwill depending on the circumstances once assesed.

In compliance with UK law, Consumers have a minimum of 14 calendar days from the day after the item/order is received to request a return for refund. Consumers then have an additional 14 calendar days from when they make the request, to actually return it, or provide proof of the return - Please contact us by email and we will provide a prepaid return label or collection where neccecary - The refund will be initiated upon arrival of the returned item/s.

FOR ANY PHYSICAL ORDER, WHEN A REFUND OR REPLACEMENT IS REQUESTED, UNLESS AGREED OTHERWISE, THE ORIGINAL ORDER SHOULD ALWAYS BE AVAILABLE FOR RETURN.

For design services - We understand that some projects may take longer than others due to bi-directional response times and other factors, we will consider a fixed price design project as "open for editing" up until the point that either the customer/client confirms they are happy to accept the current setup as the final version, OR after there has been no active response from our customer/client for over 30 days, we will respond to emails regarding any active design project within 72 hours maximum, but usually within 24hours.  All design stage copies will be sent electronically via email and will be proof/watermarked until a final is accepted - once a final is accepted and the full version is sent through the project will be considered closed/completed and no longer open for editing.

In the event that there is an artwork issue noticed after accepting a final, please let us know via email as soon as possible, We will always be happy to help correct any issue even after completion, This will however be considered as being completed on a goodwill and reasonable request basis (that is, for correction of spelling or alignment errors, adjustments needed that are affecting print quality) we will not make additional major modifications to the overall design which was accepted as a final.

WE WILL FULLY REFUND ANY ORDER ON REQUEST WHICH EITHER CANNOT BE COMPLETED, OR THAT WE HAVE RECEIVED A WRITTEN CANCELLATION REQUEST FOR PROVIDED THE ORDER HAS NOT ALREADY BEEN PRINTED/COMPLETED/DISPATCHED.

TO REQUEST ORDER CANCELLATION, PLEASE EMAIL US ASAP AT:

 edge-digital_printworks-uk@outlook.com

FOR EXAMPLE: "PLEASE CANCEL ORDER #Y1X0Q" 

PLEASE NOTE, RETURNS/REFUNDS ARE SUBJECT TO FAIR USE.

WHERE WE DETECT ANY MISUSE OF OUR REFUND/REPLACEMENT POLICY WE RESERVE THE RIGHT TO DECLINE & REFUND WITHOUT NOTICE ANY FUTURE ORDER REQUEST MADE, EITHER BY THE SAME INDIVIDUAL OR ANY PARTY FOUND TO BE ORDERING ON THEIR BEHALF, WE WILL USUALLY INFORM YOU BY RETURN EMAIL IF THIS DECISION HAS BEEN MADE.